FAQ

How long will delivery take?

Once your order has been processed, you can expect delivery within 2–4 business days across the United States. You will receive a tracking number as soon as your parcel is on its way.

What are the shipping costs?

We are pleased to offer complimentary shipping on every order — with no minimum spend and no exceptions. Consider it our gift to you.

How do I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You may use this to monitor your delivery in real time. If you have any concerns about your shipment, please do not hesitate to contact us.

Do you ship internationally?

At present, we ship exclusively within the United States. We are actively working toward international delivery and look forward to welcoming a global clientele in the near future.

What is your return policy?

We stand behind every piece in our collection. Returns are accepted within 30 days of the purchase date, provided items are in their original, unworn condition with all packaging intact. To initiate a return, please contact us through our Contact page.

How long does a refund take?

Upon receipt and inspection of your return, refunds are processed within 10 business days to your original payment method. You will be notified by email once your refund has been issued.

What if my item arrives damaged or incorrect?

We sincerely apologize if your order does not arrive as expected. Please contact us within 48 hours of delivery with your order number and photographs of the item. We will resolve the matter promptly — whether through a replacement, exchange, or full refund.

Do you offer exchanges?

At this time, we do not process direct exchanges. Should you wish to exchange an item, we recommend returning your original purchase for a refund and placing a new order for your preferred piece. Our team is happy to assist you through the process.

How do I place an order?

Curating your selection is effortless. Browse our collections, choose your preferred piece, and select Add to Cart. At checkout, enter your shipping and payment details — your order confirmation will arrive by email momentarily. Should you require assistance, our team is always available.

How quickly will my order be processed?

All orders are carefully prepared and dispatched within 1–2 business days, Monday through Friday, excluding public holidays. Orders placed before 3:00 PM EST on a business day are prioritized for same-day processing.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also support Shop Pay, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer buy now, pay later?

Yes. We offer flexible payment options through Shop Pay Installments, allowing you to split your purchase into manageable payments — with no hidden fees. Simply select this option at checkout.

Will multiple items arrive together?

To ensure each piece reaches you in impeccable condition, orders containing multiple items may be dispatched in separate parcels. You will receive individual tracking details for each shipment so you can follow every piece of your order.

Can I modify my shipping address after placing an order?

Address amendments may be accommodated within 24 hours of placing your order, provided it has not yet entered fulfillment. Please contact us as soon as possible with your order number and the updated address, and we will do our utmost to assist.

Can I cancel or amend my order?

We process orders swiftly to minimize delays. Cancellations or amendments may be requested within 24 hours of placement — please reach out to us immediately via our Contact page. Once an order has entered fulfillment, we are unable to make changes.

How is my personal information protected?

Your privacy is paramount. All personal and payment data is protected by SSL (Secure Socket Layer) Encryption — the same standard used by leading financial institutions. Your information is used solely to fulfill your order and is never stored, sold, or shared with third parties.

How do I care for my accessories?

Each Fashique Lux piece is crafted to be cherished. To preserve the beauty and longevity of your accessories, we recommend the following:

• Bags & Leather Goods: Store in the provided dust bag away from direct sunlight and humidity. Clean gently with a soft, dry cloth.
• Jewelry: Avoid contact with water, perfume, and harsh chemicals. Store pieces individually to prevent scratching.
• Silk Scarves: Hand wash in cool water with a gentle detergent, or dry clean. Store flat or loosely rolled to maintain the fabric’s integrity.
• Sunglasses: Always store in the case provided. Clean lenses with the microfibre cloth included.
• Footwear: Use appropriate shoe care products for the material. Store in a cool, dry place with shoe trees where possible.

For specific care queries, please contact us and we will be happy to advise.

How do I apply a discount code?

At checkout, you will find a Discount Code field on the order summary page. Enter your code and select Apply — the discount will be reflected in your total before payment is confirmed. Please note that only one discount code may be applied per order.