Refund policy

Returns & Refunds

At Fashique Lux, we want every purchase to be one you love. If for any reason you are not completely satisfied, we offer a straightforward 30-day return policy designed to make the process as simple as possible.

Return Eligibility

You have 30 days from the date of delivery to request a return. To be eligible, items must be returned in their original condition — unworn, unused, with all tags attached, and in their original packaging. Proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return: sale items, gift cards, opened or used products, and any complimentary gifts included with an order. Custom or personalized items are also non-returnable.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method, as Fashique Lux cannot be held responsible for items lost or damaged in transit on their way back to us.

How to Initiate a Return

To begin a return, please email us at fashiquelux@fashiquelux.com with the subject line: Return — [Your Order Number]. Please include your reason for return. Our team will respond within 24 hours on business days with next steps.

Exchanges

We are happy to facilitate exchanges within 30 days of delivery. To request an exchange, please email fashiquelux@fashiquelux.com with the subject line: Exchange — [Your Order Number], and include the item you wish to exchange and the replacement you would like. We cover the cost of shipping the replacement item to you.

Damaged or Defective Items

Please inspect your order upon receipt. If your item arrives damaged or defective, contact us within 24 hours of delivery at fashiquelux@fashiquelux.com with your order number, a description of the issue, and photos of the damaged item and packaging. In the case of a confirmed defect or damage, Fashique Lux will cover all return and replacement shipping costs.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at fashiquelux@fashiquelux.com.

European Union — 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must be in their original condition, unworn and unused, with tags and original packaging. Proof of purchase is required.

Contact & Support

Email: fashiquelux@fashiquelux.com
Phone: +1 727-458-4359
Text: 1-727-458-4359
Support hours: Saturday – Friday, 9:00 AM – 5:00 PM EST

Thank you for shopping with Fashique Lux. We are committed to making every experience worthy of your trust.